PDF Files
The majority of the files contained on this site are in what is called PDF-format. PDF-format can only be read by
Adobe Acrobat Reader, which is a completely free piece of software. If you want to download it, you may go to
Adobe's website.
ZIP Files
ZIP files are a series of compressed files. For example, think of a ZIP
file as a box. Inside the box could be one, two, or ten other things (i.e.
the files being compressed). ZIP files are used to transmit large amounts
of data in compressed form, so it doesn't take as long. The most popular
form of ZIP is Winzip. You can download a free trial at download.com.
Simply type in "winzip" in the search box, and follow the
instructions.
I am having problems downloading files from your site...
There are three steps to take to fixing this problem:
1) Make sure you have a .pdf viewer if you are attempting to download a document. Everything on here can only
be read in adobe acrobat. If you are downloading a .zip file, make sure you have winzip.
2) If you are receiving a "file not found" or "page not found" when downloading, you have found a broken link. Please
use our error form and let us know!
3) If the problem does not exist in 1 and 2, chances are the problem might be on your computer. If you are on a network or
cable modem, try disabling your firewall for a moment (or ask your system administrator).
There is something wrong with the site...
If you find a broken link, a clerical error, or some other problem with the website,
you can fill out our error form. Note: this
form is solely for errors
on this site. If you are
experiencing problems with your computer, contact your system administrator or call your computer manufacturer's help line.
If you experience other problems with adobe acrobat or winzip, contact their
customer support.
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